CUSTOMER POLICY AGREEMENT — NAILS SALON
We are committed to providing high-quality service and a professional environment for all clients. To ensure clarity and fairness, please carefully review the following policies before receiving services at our salon.
1. No Lawsuits After Leaving the Salon
- By leaving the salon premises, you acknowledge that you are satisfied with the services provided.
- Once services are completed and the customer has exited the salon, no legal claims, disputes, or lawsuits may be initiated regarding the services received.
- If you have concerns or are unsatisfied, you must notify us immediately before leaving the salon.
2. No Chargebacks or Bank Disputes
- Once payment is made by credit/debit card, you agree not to file any chargebacks or disputes with your bank or credit card provider for services received.
- All payments are considered final and non-refundable once services have been rendered and confirmed.
- Any service issues should be resolved directly with the salon, not through third-party financial institutions.
3. Service Warranty
- Gel and acrylic services come with a limited warranty of 3–7 days, depending on the service type (ask technician for details).
- Warranty covers only service-related issues (e.g., lifting or chipping due to application error).
- It does not cover breakage, lifting, or damage caused by customer misuse, accidents, or improper care.
4. No Refunds
- We do not offer refunds on any services once they are completed.
- If you are not satisfied with your service, please inform us before leaving so we can make appropriate corrections.
5. Personal Responsibility
- Customers are responsible for their personal belongings. The salon is not liable for lost or stolen items.
- If you have sensitive skin, allergies, or prior negative reactions to nail products, please inform us beforehand so we can offer suitable alternatives.
6. Code of Conduct
- All customers are expected to behave respectfully toward staff and other guests.
- We reserve the right to refuse service to anyone demonstrating aggressive, disrespectful, or inappropriate behavior.
By receiving services at this salon, you confirm that you have read, understood, and agreed to the above policies.
Thank you for your trust and cooperation.
Nam Vo - AE 01